Customer Service

Mount Olive, NJ

Employment Type: TEMP
Industry: Customer Service
Job Number: 1406856

Job Description

  • TEMP
  • Anywhere

Action Group Staffing

Currently seeking a Customer Service Representative/Call Center in Budd Lake, NJ. In order to qualify for this position, 2 years + of Customer Service call center experience preferred.

Responsibilities of the Customer Service Representative/Call Center:

· Answer customers’ questions and concerns.

· Provide information about products.

· Handle customers entire ordering process, which entails order receipt, acknowledgement, confirmation, order changes, shipping/delivery updates.

· Handle returns and/or complaints.

· Assists in maintaining and monitoring electronic data from customers.

· Monitors production order schedules and expedites delivery per customer requests.

· Operates inventory control software, word processing and spreadsheet applications.

· Generates correspondence to secure additional customer information to resolve customer disputes.

· Maintains detailed files for documentation.

· Answers sales calls and/or emails in a timely manner.

· Serves as a backup for the receipt and processing of customer purchase orders.

· Processes change orders.

Requirements of the Customer Service Representative:

· High School Diploma or equivalent required with some college preferred.

· Ability to multi-task and meet deadlines.

· Demonstrated comfort with arithmetic and basic data analysis.

· Proficiency in MS Office.

· Proven and consistently demonstrated skills in the following:

· Exceptional Customer Service

· Strong Communication skills: written and verbal

· Schedules available: Monday-Friday 8:00am-4:30pm, Monday-Friday 12:30pm-9:00pm, Tuesday-Saturday 12:30pm-9:00pm, Wednesday-Sunday 8:00am-4:30pm

· Pay Rate: $15.00 per hour

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Action Group Staffing