Receptionist

Responsibilities:

1. Patient Check In

• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicate with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Photocopies patient’s insurance card.
• Ensures that proper authorization or referrals that have not been received by the practice.
• Assists patients in obtaining authorization or referrals that have not been received by the practice.
• Enters all new patient demographic information into the computer.
• Places charts in bin for specific physician or technician.
• Marks arrival time of patients in office an make sure that patients are seen on time.

2. Administrative

• Place telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.
• Place telephone calls to no-show appointments; reschedules as needed.
• Provide back-up support on telephones.
• Inspects reception room for neatness.
• Performs other duties as required.
• Assists other front office personnel as needed.

Essential Skills and Abilities:

• Excellent customer service and communication skills.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Empathetic personality giving attention to patient’s needs and concerns.
• Strong organization with attention to detail.
• Respectful treatment of patients and co-workers.