Purpose of Position: The Service Tech is responsible for installing and operating metal cutting band saws and associated equipment at customer plants.
Essential Functions and Responsibilities:
- Service customers by providing on-site installation, preventive maintenance, equipment upgrades, warranty and general service calls
- Perform preventive and corrective maintenance routines on customer's equipment. Including disassembling, replacing, or repairing defective parts; rewiring or reassembling as required
- Troubleshoot operational issues; adjusting, aligning and calibrating to standards
- Utilize schematics, diagrams and technical manuals to restore operation
- Provide quality installation of new band saws and train customers n their operation
- Effectively communicate with sales, tech support,, service manager and service coordinator
- Develop relationships with customers by effectively communicating, scheduling calls and exceeding their expectations
- Perform required administrative duties: maintain records, documentation and effectively plan work
Qualifications:
- Experience in mechanical processes, hydraulics, and pneumatics with industrial machinery maintenance and repair
- Ability to work out of your home
- Ability to travel extensively
- Confidential information with complete integrity
- Must possess critical thinking skills
- Must be computer literate
Education:
- High School diploma or equivalent
Mathematical Skills:
- Addition, subtraction, basic algebra
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