Action Group Staffing is currently hiring for a remote customer service representative.
Pay: $16.00/hr and $16.50 for bilingual
Job Duties include but are not limited to:
• Providing comprehensive customer assistance through inbound phone support by conducting
initial assessment, research and resolution.
• Navigating case management and database systems ensuring client confidentiality is maintained.
• Providing education and technical assistance for state agency customers regarding program and
case details and associated follow-up requirements.
• Maintaining case management systems by documenting any required follow-up and contact
outcomes.
• Performs various duties as needed to successfully fulfill the function of the position.
Skills:
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to understand written material and instructions.
• Excellent customer service skills.
• Detail oriented.
• Ability to research information to obtain an answer or solution to a problem in a timely manner.
Advertised Physical/Environmental Requirements:
• Ability to sit and talk for prolonged periods.
• Hand and finger dexterity.
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